FAQ

1. Do you ship outside of the United States?
No, we currently only ship to addresses within the U.S.

2. What is the cost of shipping?
Shipping is completely free nationwide, with no hidden fees.

3. How long will it take to receive my order?
Most orders arrive within 3–7 business days after processing.

4. Will I get tracking information?
Yes. A tracking number will be sent to your email once your order ships.

5. What should I do if my product arrives damaged?
Please contact us within 7 days with photos of the damage. We will arrange a replacement or refund.

6. Do you accept returns?
Yes. Returns are accepted within 30 days of delivery, provided the item is unused and in original condition.

7. Who pays for return shipping?
Return shipping is the responsibility of the customer unless the item was defective or incorrect.

8. How long does it take to process refunds?
Refunds are issued within 5–7 business days once the returned product has been received and inspected.

9. Can I cancel my order?
Yes, orders can be canceled before they are shipped. If already shipped, our return policy will apply.

10. How do I reach customer service?
You can email us at contact@volcanhome.shop or call us at 440-522-1413 during business hours.